FAQs

Answers to Common Skin Care Questions

A structured treatment approach designed to improve skin texture, tone, and overall appearance using clinically guided methods and advanced procedures.

Questions patients ask before they book.

Clear answers on appointments, treatments, pricing approach, downtime, and aftercare. Written to help patients feel informed before speaking with the clinic team.

Response time

Within 1 business da

Best contact

Phone or booking form

Everything is grouped to make answers easy to scan.

Appointments

Consultation steps, scheduling, cancellations, after service and visit preparation.

Safety and suitability

Who may be suitable, what is reviewed first, and when treatment should be delayed.

Pricing guidance

How consultation-led pricing works for personalized care plans and also support and care.

Commonly Asked Questions

Do I need a referral to book a consultation?

No referral is needed. You can book directly through our website, by phone, or via email. We see both self-referred and GP-referred patients.

How long is the initial consultation?

Initial consultations are 45 minutes. This allows enough time for a full skin assessment, medical history review, and a detailed discussion of treatment options before any decisions are made.

Are your aesthetic treatments performed by a doctor?

Yes. All injectable treatments and laser procedures are performed by Dr. Mercer or a licensed physician colleague. We do not delegate these procedures to non-medical staff.

Appointments and consultations

What happens during the first consultation?

No referral is needed. You can book directly through our website, by phone, or via email. We see both self-referred and GP-referred patients.

How long should I allow for my appointment?

Initial consultations are 45 minutes. This allows enough time for a full skin assessment, medical history review, and a detailed discussion of treatment options before any decisions are made.

Can I reschedule if something changes?

Yes. All injectable treatments and laser procedures are performed by Dr. Mercer or a licensed physician colleague. We do not delegate these procedures to non-medical staff.

Treatments and suitability

How do I know which treatment is right for me?

Yes, we offer interest-free payment plans for multi-session treatment programs. Details are available at the time of consultation and require a short application process.

Are treatments safe for sensitive skin?

Yes. All injectable treatments and laser procedures are performed by Dr. Mercer or a licensed physician colleague. We do not delegate these procedures to non-medical staff.

Will I need more than one session?

Downtime varies depending on the type and intensity of the laser used. Superficial treatments may require 1–3 days of redness, while ablative resurfacing may involve 7–10 days of visible recovery. This is always discussed before booking.

Pricing and aftercare

Do you offer payment plans?

Yes, we offer interest-free payment plans for multi-session treatment programs. Details are available at the time of consultation and require a short application process.

Are your aesthetic treatments performed by a doctor?

Yes. All injectable treatments and laser procedures are performed by Dr. Mercer or a licensed physician colleague. We do not delegate these procedures to non-medical staff.

What should I expect in terms of downtime after laser treatment?

Need a direct answer?

Book a consultation and get guidance based on your skin, history, and goals.

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