FAQ
Ordering & Shipping
Q: Are Opale products safe for sensitive skin?
A: Yes! We deliver plants and flowers across the country with care to ensure they arrive fresh and healthy.
Q: How long does delivery take?
A: Standard delivery usually takes 2–5 business days. Same-day delivery may be available in select areas—check at checkout.
Q: Can I track my order?
A: Absolutely! Once your order is shipped, you’ll receive a tracking number via email or SMS.
Plant Care
Q: How often should I water my indoor plants?
A: Most indoor plants prefer the soil to dry out slightly between watering. Water when the top 1–2 inches of soil feel dry.
Q: Do I need special lighting for my plants?
A: Some plants require bright indirect light, while others can thrive in low light. Check the product’s care instructions for specific guidance.
Q: How do I repot my plants?
A: Gently remove the plant from its current pot, loosen the roots, place it in a slightly larger pot with fresh soil, and water lightly.
Flowers & Gifting
Q: Can I add a custom message with my gift?
A: Yes! During checkout, you can include a personalized note for your recipient.
Q: Are your flowers suitable for special occasions?
A: Absolutely! We offer bouquets and arrangements perfect for birthdays, anniversaries, or just to brighten someone’s day.
Q: Do you offer gift wrapping?
A: Yes, we have a premium wrapping option available at checkout for all plants and flower arrangements.
Products & Returns
Q: What if my plant arrives damaged?
A: Contact us within 24 hours with a photo of the plant, and we’ll provide a replacement or refund.
Q: Can I exchange a plant or flower?
A: Exchanges are available for damaged or incorrect items. Contact our support team for assistance.
Q: Do you sell plant care accessories?
A: Yes! We offer a selection of plant care tools, fertilizers, and decorative pots to complement your greenery.