FAQ
We find the cause first, then fix it right. Foundation, basement and crawl-space specialists you can trust.
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Questions, Answered Plainly.
Straight answers about cost, timing and what to expect. Still unsure? Talk to a specialist directly.
Working With BaseFix
Is the inspection really free?
Yes. The on-site inspection, photo report and written quote are free with no obligation. We’d rather earn your trust with clear evidence than pressure.
How do I know if a crack is serious?
Hairline vertical cracks are often shrinkage. Horizontal, stair-step, or cracks wider than ¼″ — especially ones that grow or let in water — should be inspected. We measure and map them so you can see the difference.
How much does foundation repair cost?
It depends on the cause and the system needed. Minor crack repair can be a few hundred dollars; pier systems are priced per pier. You’ll get a fixed, itemised quote before any work starts, and financing is available.
How long does a typical repair take?
Most waterproofing and pier jobs are completed in 1–3 days. Crawl-space encapsulation usually takes 1–2 days. We’ll give you a schedule in writing.
Is the warranty transferable if I sell?
Yes. Our pier and waterproofing warranties transfer to the next owner, and we provide documentation buyers and inspectors can review.
Do I need to be home during the work?
Only for the start and the final walkthrough. For interior work we need basement access; we protect floors and clean up daily.
Foundation & Wall Repair
What causes a foundation to settle?
Usually soft or shifting soil, poor drainage, leaking pipes or tree roots. We find the cause first, because fixing only the damage means the problem returns.
What’s the difference between push piers and helical piers?
Both carry your home’s weight down to stable soil. Push piers are driven in, and helical piers are screwed in. We choose based on your soil and the structure.
Can a bowing wall be fixed without rebuilding it?
Often, yes. Wall anchors or braces can stop further movement and sometimes straighten the wall, depending on how far it has moved.
Will my floors and doors go back to normal?
Often they improve, and sometimes completely. How much depends on how far the home has settled, and your written plan sets honest expectations.
Is the warranty transferable if I sell?
Yes. Our pier and waterproofing warranties transfer to the next owner, and we provide documentation buyers and inspectors can review.
Do I need to be home during the work?
Yes. Our lifetime warranty passes to the next owner, which can help when you sell.
Waterproofing & Crawl Spaces
Why does my basement leak after heavy rain?
Usually water pressure in the soil, gaps or cracks in the wall, or poor drainage outside the house. We trace which one it is before recommending a fix.
Do I need a sump pump?
Only if water collects below your floor. Sometimes better grading or longer downspouts solve it, and we’ll tell you if that’s enough.
Will waterproofing get rid of musty smells and mold?
It removes the moisture that causes them. Mold that’s already there may need cleaning, and we’ll advise you.
How long does a typical repair take?
Most waterproofing and pier jobs are completed in 1–3 days. Crawl-space encapsulation usually takes 1–2 days. We’ll give you a schedule in writing.
Is crawl-space encapsulation worth it?
If your crawl space is damp, smelly or has mold, it usually is. It controls moisture and improves air quality in the home above.
Do you offer financing?
Yes, financing options are available. Ask about them during your free inspection.