Frequently Asked Questions

General Questions

How do I book an appointment?

The easiest way to book is through our online system linked on the homepage. Alternatively, you can call us directly during business hours. We recommend booking a week in advance. [Retain the amenities text below this: “Just bring yourself! We provide everything you need—robes, slippers, towels, and relaxation amenities.”]

How do I choose the right service/treatment for me?

If you are unsure where to start, you can browse our Services menu for detailed descriptions. For personalized advice, please call us, and our spa concierge will happily recommend a treatment based on your goals (e.g., relaxation, pain relief, skin care).

What if I'm running late or need to cancel?

We kindly ask for at least 24 hours notice to cancel or reschedule your appointment without a charge. Late arrivals may result in a shortened service time to ensure we remain on schedule for our next guest.

Are your products natural or organic?

Yes. We exclusively use high-quality, professional-grade product lines that are paraben-free, cruelty-free, and ethically sourced. We focus on natural and results-driven ingredients for all our treatments.

Treatment Questions

How should I prepare for my facial treatment?

Please arrive at least 10 minutes early to relax and complete a short consultation form. Avoid heavy makeup or exfoliation 24 hours before your appointment for best results.

What products do you use in your treatments?

We use clean, cruelty-free, and dermatologist-approved formulations infused with natural botanicals and active ingredients.

Our products are carefully chosen for their performance, purity, and sensory experience.

Are treatments suitable for sensitive skin?

Absolutely. Every facial and body ritual is customized to your skin’s condition.
Our aestheticians perform a detailed analysis before beginning, selecting gentle yet effective formulas to keep your skin calm and balanced.

Can I customize my spa package?

Yes — we specialize in bespoke experiences.
You can combine facial, massage, and body therapies to create a personalized half-day or full-day retreat that suits your needs.

Booking & Policies

What is your cancellation policy?

We kindly ask for 24 hours’ notice for any cancellations or reschedules.
Late cancellations may be subject to a small fee, as each appointment is reserved exclusively for you.

What if I’m running late for my appointment?

We understand delays happen.
If you arrive late, we’ll do our best to accommodate your full session, but treatment time may be shortened to respect other guests’ schedules.

Do you sell gift cards?

Yes — Velisse Gift Cards are the perfect way to share serenity.
They can be purchased in-store or online and redeemed for any treatment or product.

How do I contact your team for questions or bookings?

You can reach us anytime at support@raddito.com or call (123) 456-7890.
Our team is available daily from 10 AM – 7 PM to help you plan your perfect spa experience.

Closing Note

Still have a question?

We’d love to hear from you — simply reach out through our Contact Page, and one of our spa consultants will respond promptly.

Discover Your Facial Luxury

Visit Velisse Spa to explore our full range of facial experiences or book your first consultation to begin your journey toward radiant, age-defying skin.