Home > FAQs
Frequently Asked Questions
Find answers to common questions about our services, insurance, appointments, and what to expect during your mental health care journey with us.
- Got Questions?
We Have Answers
Browse helpful answers designed to clarify our services, appointments, insurance, and what to expect as you begin or continue your mental health care with us.
Getting Started
How do I schedule my first appointment?
You can schedule your first appointment by calling our office, using our online booking system, or filling out the contact form on our website. Our care coordination team will reach out within 24 hours to help match you with the right provider.
What should I expect during my first visit?
Your first visit is a comprehensive assessment lasting 60-90 minutes. Your provider will review your history, discuss your concerns and goals, and work with you to create a personalized treatment plan. Please arrive 15 minutes early to complete paperwork.
How do I know which service is right for me?
During your initial consultation, our care team will conduct a comprehensive assessment to understand your needs, goals, and preferences. Based on this evaluation, we’ll recommend the most appropriate services and create a personalized treatment plan tailored to you.
Do I need a referral to see a provider?
No referral is needed for most of our services. However, some insurance plans may require a referral for certain specialists. We recommend checking with your insurance provider or contacting our office for guidance specific to your plan.
Appointments
How long are therapy sessions?
Individual therapy sessions typically last 50-60 minutes. Initial assessments may take 60-90 minutes. Couples and family sessions are usually 60-75 minutes. Group therapy sessions run approximately 90 minutes.
Do you offer virtual/telehealth appointments?
Yes, we offer secure video sessions for most of our services. Telehealth appointments provide the same quality care with added convenience. Some services, like initial psychiatric evaluations, may require an in-person visit.
What is your cancellation policy?
We require 24 hours notice for cancellations or rescheduling. Late cancellations or no-shows may incur a fee. We understand emergencies happen—please contact us as soon as possible if you need to change your appointment.
Can I request a specific appointment time?
Absolutely! We offer flexible scheduling including early morning, evening, and weekend appointments. When booking, let us know your preferred times and we’ll do our best to accommodate your schedule.
Insurance & Payment
Do you accept insurance?
Yes, we accept most major insurance plans including Blue Cross Blue Shield, Aetna, Cigna, United Healthcare, and Medicare. We also offer sliding scale fees for those without insurance. Contact our office for specific coverage details.
What are your payment options?
We accept all major credit cards, HSA/FSA cards, and offer payment plans for those who qualify. Payment is due at the time of service unless other arrangements have been made with our billing department.
Do you offer a sliding scale for fees?
Yes, we believe mental health care should be accessible to everyone. We offer sliding scale fees based on income and family size for those who qualify. Please speak with our billing team to learn more about eligibility.
Will you verify my insurance benefits?
Yes, our team will verify your insurance benefits before your first appointment and explain your coverage, including copays, deductibles, and any out-of-pocket costs so there are no surprises.
Privacy & Confidentiality
Is my information kept confidential?
Yes, we are fully HIPAA compliant and take your privacy seriously. All records and communications are protected. Information is only shared with your written consent, except in rare circumstances required by law.
Are telehealth sessions secure?
Absolutely. We use encrypted, HIPAA-compliant video platforms for all telehealth sessions. Your privacy is protected with the same level of security as in-person visits.
Can I access my medical records?
Yes, you have the right to access your medical records. You can request copies through our patient portal or by contacting our office. We typically process requests within 5-7 business days.
What do you share with insurers?
When billing insurance, we share only the minimum necessary information required for payment—typically diagnosis codes and dates of service. We never share detailed session notes without your explicit written consent.
Take The First Step to Better Mental Health
If you’re looking for professional mental health support, our team is here to help. Request an appointment or reach out with questions, and we’ll guide you through the next steps with care and respect.