Lifeguard Claims Process
Filing a claim with Lifeguard is straightforward and stress-free. Follow these steps to access your health insurance benefits quickly and efficiently.
01
Notify Us Promptly
Contact Lifeguard as soon as a medical event occurs. Prompt notification allows us to assist you and start your claim process without delays.
In-Person: Visit your nearest Lifeguard office.
02
Collect the Required Documents
Before submitting your claim, make sure to gather all the necessary paperwork:
Medical bills and payment receipts.
Doctor’s prescription and diagnostic reports.
Hospital admission and discharge summaries (if applicable).
Your Lifeguard policy ID and valid ID proof.
03
Submit Your Claim
Once you have all your documents, submit your claim via one of the following methods:
Online Claims Form: Upload scanned copies of documents via our claims form on the website.
Email Submission:Send all documents to support@raddito.com
In-Person Submission: Visit the nearest Lifeguard office with physical copies of your documents.
04
Claim Review
Our claims team will carefully review your submission for accuracy and completeness. You’ll receive timely updates via email or SMS on the progress of your claim.
05
Claim Settlement
Once your claim is approved, the settlement process begins:
For cashless claims: The payment is processed directly with the hospital.
For reimbursement claims The approved amount will be transferred to your bank account.
Types of Claims
Cashless claims allow you to receive treatment at any of our network hospitals without worrying about upfront payments. Here’s how to proceed:
1. Select a Network Hospital
Choose a hospital from our extensive list of partnered healthcare providers.
2. Inform Us in Advance (For Planned Treatments)
Choose a hospital from our extensive list of partnered healthcare providers.
3. Present Your Health Insurance Card
Choose a hospital from our extensive list of partnered healthcare providers.
4. Hospital Coordination
Choose a hospital from our extensive list of partnered healthcare providers.
5. Discharge and Confirmation
Choose a hospital from our extensive list of partnered healthcare providers.
If you choose a non-network hospital or pay upfront, you can still file for reimbursement. Follow these steps:
1. Collect Required Documents
Obtain all original bills, receipts, discharge summaries, and supporting medical documents from the hospital.
2. Download and Fill Out the Claim Form
Access the claims form on our website or request it from our support team. Fill in the required details accurately.
3. Submit Your Documents
Send the completed form and all necessary documents via email, upload them on our portal, or visit your nearest branch.
4. Verification Process
Our team will review your claim and validate the documents. If additional information is needed, we will contact you.
5. Reimbursement Payout
Once approved, the claim amount will be transferred directly to your registered bank account within 7-10 working days.
Track Your Claim
Stay informed about your claim status with these options:
SMS Updates
Receive claim progress notifications on your phone.
Contact us at support@raddito.com for updates on your claim.
Phone Call
Call our claims helpline for real-time assistance.
Office Visit
Visit your nearest Lifeguard branch for personalized support.
Common Mistakes to Avoid
To ensure your claim is processed smoothly, keep the following in mind:
Contact Us
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