Frequently Asked Questions
What types of health insurance plans do you offer?
We provide individual, family, senior citizen, and corporate health insurance plans tailored to meet different healthcare needs.
Are pre-existing conditions covered under the policy?
Yes, pre-existing conditions are covered after a specific waiting period. The duration of the waiting period depends on your chosen policy.
What is the maximum coverage limit in your plans?
The coverage limit varies depending on the plan you select. Our team can help you choose a plan that fits your needs and budget.
How do I file a cashless claim?
You can file a cashless claim by choosing a network hospital, presenting your policy ID at the hospital, and notifying us. The hospital will coordinate directly with us for payment.
What documents are required for a reimbursement claim?
Key documents include hospital bills, payment receipts, discharge summaries, diagnostic reports, and a completed claims form.
How long does it take to process a reimbursement claim?
Reimbursement claims are usually processed within 7-10 working days after receiving all required documents.
Can I pay my premiums in installments?
Yes, we offer flexible premium payment options, including monthly, quarterly, and annual installments.
Are there any penalties for late premium payments?
Policies may lapse if premiums are not paid on time. However, a grace period is provided, allowing you to renew your policy without penalties.
Are my premiums tax-deductible?
Yes, health insurance premiums are eligible for tax deductions under applicable laws. Please consult your tax advisor for detailed information.
How do I find a network hospital near me?
You can use the hospital locator tool on our website or contact our customer service team for assistance.
Are routine health checkups covered in the policy?
Many of our plans include routine health checkups as part of their preventive care benefits. Check your policy details for specifics.
What if my preferred hospital is not in your network?
You can still get treatment at non-network hospitals. However, you will need to pay upfront and file a reimbursement claim.