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Frequently Asked Questions
Find clear answers to common questions about our cleaning services, scheduling, pricing, and what to expect—so you can book with confidence and peace of mind.
General
What areas does Cleano serve?
We currently serve the greater New York metropolitan area, including Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. We’re expanding rapidly — contact us to check availability in your area.
How do I book a cleaning?
You can book online through our contact page, call us at (123) 456-7890, or email hello@cleano.com. We’ll confirm your booking within a few hours.
Do I need to be home during the cleaning?
Not at all. Many of our clients provide a key or access code. All our cleaners are fully insured, bonded, and background-checked for your peace of mind.
How long does a typical cleaning take?
A standard residential cleaning for a 2-bedroom apartment takes about 2–3 hours. Larger homes and deep cleans may take longer. We’ll give you an accurate estimate before we start.
Pricing & Payments
How much does a cleaning cost?
Pricing depends on the size of your space, type of cleaning, and frequency. We offer free, no-obligation quotes — reach out and we’ll tailor a plan to your budget.
Do you offer recurring service discounts?
Yes! We offer 10% off weekly plans, 7% off bi-weekly plans, and 5% off monthly plans. The more often we clean, the more you save.
What payment methods do you accept?
We accept all major credit and debit cards, bank transfers, and digital wallets. Payment is due after each cleaning is completed to your satisfaction.
Are there any hidden fees?
Never. The quote we give you is the price you pay. If additional work is needed beyond the original scope, we’ll always discuss it with you first.
Services
What cleaning services do you offer?
We offer residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, window cleaning, and eco-friendly cleaning options.
Do you bring your own supplies and equipment?
Yes! We bring all necessary cleaning supplies and professional-grade equipment. If you have preferred products you’d like us to use, just let us know.
Can I customize my cleaning plan?
Absolutely. We work with you to create a plan that fits your specific needs, schedule, and priorities. No two homes are the same, and neither are our plans.
Do you offer eco-friendly cleaning?
Yes, we offer a fully green cleaning option using plant-based, non-toxic products that are safe for children, pets, and the environment — without compromising on results.
Scheduling & Cancellations
How quickly can I get a cleaning scheduled?
We can typically schedule a cleaning within 24–48 hours of your request, subject to availability. For same-day service, call us directly.
What's your cancellation policy?
You can cancel or reschedule free of charge up to 24 hours before your appointment. Cancellations within 24 hours may incur a small fee.
Can I change my regular cleaning day?
Of course. Just give us at least 48 hours’ notice and we’ll adjust your schedule. We understand life gets busy and we’re happy to be flexible.
What happens if I'm not satisfied with the cleaning?
Your satisfaction is our top priority. If you’re not happy with any aspect of the cleaning, let us know within 24 hours and we’ll re-clean the area at no extra cost.
- Questions?
Still Have Questions?
Our friendly team is always here to help. Reach out and we’ll get back to you within 24 hours.