FAQ's
All You Need for a Perfect Visit.
We want your spa experience to be as effortless and enjoyable as possible. Here are answers to the most common questions our guests ask.
General Inquires
Do I need to book in advance?
Physical therapy helps restore movement, reduce pain, and improve function through targeted exercises, manual therapy, and rehabilitation techniques.
What should I bring to my appointment?
Your therapist will assess your condition, discuss your goals, and create a personalized treatment plan. You’ll also receive guidance on exercises and lifestyle adjustments.
How do I prepare for a facial or massage?
Treatment may involve hands-on therapy, guided exercises, stretching, posture correction, and pain relief techniques tailored to your needs.
Are your products safe for sensitive skin?
Wear loose, comfortable clothing that allows easy movement. In some cases, specific areas may need to be accessed for treatment.
In-depth Inquires
What pressure level is used?
Your comfort is our priority. Pressure levels vary depending on the type of massage—ranging from light and soothing to deep and therapeutic. Communicate with your therapist at any time to adjust pressure to your liking.
What should I wear?
For most treatments, you’ll be provided with a robe and disposable undergarments for your comfort. Our therapists are trained to ensure professional draping throughout your session, maintaining your privacy and relaxation at all times. For Thai or reflexology treatments, loose, comfortable clothing is ideal.
Can I focus on specific areas?
Absolutely. Every treatment at Lotusia is personalized. Whether you’d like extra attention on your neck, shoulders, lower back, or legs, simply let your therapist know before or during the session. We’ll tailor the experience to meet your body’s specific needs.
Are there any contraindications?
Yes. Certain health conditions—such as fever, contagious skin infections, open wounds, recent surgery, or cardiovascular issues—may require you to postpone or avoid specific treatments. Please inform your therapist of any medical concerns, medications, or allergies during booking so we can ensure your safety and comfort.
Should I tip?
Tipping is always appreciated but never expected. If you wish to express gratitude for exceptional service, the industry standard ranges between 15%–20% of the treatment cost. You may leave it in cash or add it to your payment at checkout.
Helpful Questions
Do I need to book in advance?
We recommend booking at least 24–48 hours ahead to secure your preferred time and therapist, especially on weekends. However, we also accommodate same-day appointments when available.
What should I bring to my appointment?
Just yourself. We provide everything you’ll need, including robes, towels, slippers, and complimentary refreshments. If you’re receiving a facial, we suggest avoiding heavy makeup and tying back long hair for your comfort.
Can I come if I’m pregnant?
Yes, though some treatments may be modified for your safety. We offer specialized prenatal massages after the first trimester to help reduce swelling, back pain, and fatigue. Please notify us when booking so we can assign a trained therapist.
What is your cancellation policy?
We understand that plans can change. We kindly request at least 24 hours’ notice for cancellations or rescheduling. Appointments canceled with less than 24 hours’ notice may be subject to a small fee.
Do you offer gift cards?
Yes! Lotusia gift cards are a wonderful way to share the gift of relaxation with someone special. They can be purchased online or in person and applied toward any service or package.
Enjoy a Special Introductory Offer
First-time guests receive a complimentary aromatherapy upgrade with this service.